Privacy Policy
This Privacy Policy (“Policy”) has been prepared to explain the principles under which personal data obtained through the website and/or online channels (such as contact forms, email, phone, quotation requests, product reviews, and membership/account areas, if any) operated by UTM TEKNİK ENDÜSTRİYEL YAPIŞTIRICI TEKNOLOJİLERİ (“UTM Teknik”, the “Company”) are processed.
This Policy applies to visitors, prospective customers, customers, suppliers, business partners, and all natural persons who contact us through the website.
1.1. Definitions
Personal Data: Any information relating to an identified or identifiable natural person.
Processing of Personal Data: Any operation performed on personal data such as obtaining, recording, storing, modifying, disclosing, transferring, classifying, and similar actions.
Data Controller: UTM Teknik, which determines the purposes and means of processing personal data.
1.2. Legal Basis
UTM Teknik processes personal data in accordance with the applicable legislation. Within the scope of the legislation in force in Türkiye, the provisions of the Law No. 6698 on the Protection of Personal Data (KVKK) are primarily taken as the basis. (If you have users located abroad, additional obligations may arise under the laws of the relevant country.)
2. What Data Do We Collect?
UTM Teknik may collect the following categories of data from you directly or indirectly:
2.1. Identity and Contact Data
Full name, company name, title, email address, phone number, address details (depending on request/quotation/delivery processes), and communication preferences.
2.2. Transaction and Request Information
Quotation requests, product/application information (for example, need types such as “epoxy,” “polyurethane,” and “anaerobic”), technical consultancy notes, summary information regarding correspondence and call records, and complaint/feedback records.
2.3. Technical Data and Usage Data
IP address, browser type, device information, operating system, visit time, page views and click data, error records (logs), and cookie data.
2.4. Payment and Financial Data
If e-commerce or payment infrastructures are used, data such as transaction references received through payment providers and billing information may be processed. (Card information is not stored directly in UTM Teknik systems; it is processed through the secure systems of payment infrastructure providers.)
3. For What Purposes Do We Process Personal Data?
Your personal data may be processed for the following purposes:
3.1. Communication and Request Management
To respond to your contact form submissions, prepare quotations, provide technical consultancy, match your requests with the correct product, and finalize information requests.
3.2. Sales, Order, and Operational Processes
Order creation and tracking, planning supply/delivery processes, invoicing and accounting procedures, customer relationship management, and after-sales support.
3.3. Service Quality and Security
To monitor website performance, resolve errors, ensure information security, prevent misuse and fraud, and protect system security.
3.4. Marketing and Informing
In compliance with the legislation and, where necessary, based on your explicit consent, to send campaigns, announcements, new product information, and event invitations. You may change your communication preferences or stop receiving such communications at any time.
4. Legal Grounds for Processing
UTM Teknik processes personal data based on the legal grounds specified in the KVKK. The main legal grounds are:
- Being directly related to the establishment or performance of a contract
- Fulfilling the legal obligations of the data controller
- Establishment, exercise, or protection of a right
- Legitimate interests (provided that fundamental rights and freedoms are not harmed)
- Explicit consent (where required)
5. Cookies and Similar Technologies
Cookies may be used on our website to improve user experience and enhance our services.
5.1. Types of Cookies
Strictly Necessary Cookies: Required for the website to function properly.
Performance/Analytical Cookies: Help us understand visit and usage statistics.
Functional Cookies: May remember your preferences.
Advertising/Marketing Cookies: If used, may provide content based on your interests.
5.2. Cookie Management
You can control, delete, or block cookies through your browser settings. However, disabling certain cookies may cause some functions of the website not to operate properly.
6. With Whom May the Data Be Shared?
UTM Teknik may share your personal data with third parties, in compliance with the legislation and only when necessary:
6.1. Service Providers
Service providers such as hosting, email services, CRM, call center infrastructure, analytics tools, security services, and payment systems (if any).
6.2. Business Partners and Logistics
Cargo/logistics companies, project-based business partners, and suppliers for delivery and supply processes (limited only to the data necessary for such purposes).
6.3. Authorized Institutions
Data may be shared with courts and authorized public institutions if legally required.
7. Transfer of Data Abroad
If the infrastructure or service providers used on the website have servers located abroad, personal data may be transferred outside Türkiye. In such a case, UTM Teknik carries out the transfer in compliance with the applicable legislation and with the necessary technical and administrative measures.
8. Data Security and Retention Periods
UTM Teknik implements appropriate technical and organizational measures to ensure the security of personal data (such as access authorization, logging, encryption, firewalls, etc.).
8.1. Retention Period
Data are retained for the period necessary for the purposes of processing and for the limitation/retention periods stipulated under the relevant legislation. At the end of such periods, the data are deleted, destroyed, or anonymized.
9. Your Rights Under the KVKK
You may exercise your rights under Article 11 of the KVKK. For example, you may request to:
- Learn whether your personal data are being processed
- Request information if your personal data have been processed
- Request correction if they are used for purposes other than intended
- Request deletion or destruction
- Request compensation for damages in case the processing is unlawful
10. Application and Contact
For your questions regarding this Policy and your requests under the KVKK, you may contact us at:
UTM TEKNİK ENDÜSTRİYEL YAPIŞTIRICI TEKNOLOJİLERİ
Alaaddinbey Mahallesi 619. Sokak No:2/A-B Nilüfer/Bursa
Email: [email protected]
Phone: 0224 413 5319
11. Policy Updates
UTM Teknik may update this Policy when necessary. The updated text becomes effective as of the date it is published on the website.
