Delivery and Shipping Policy

This Delivery and Shipping Policy has been prepared to regulate the preparation, shipment, dispatch process, and delivery terms of orders placed through the Utm Teknik website. This policy applies to sales processes carried out by UTM Teknşk Endüstriyel Yapışırıcı Sistemleri.

When the customer places an order through the website, they are deemed to have read, understood, and accepted the delivery and shipping terms set out in this policy. The preparation and delivery of an order may vary depending on the nature of the product, stock availability, order volume, and delivery address.

Website Name: Utm Teknik

Company Name: UTM Teknşk Endüstriyel Yapışırıcı Sistemleri

Address: Alaaddinbey Neighborhood, 619th Street, No:2/A-B, Nilüfer/Bursa, Türkiye

Phone: +(90) 224 53 19

Order Preparation and Handover to Cargo

Unless otherwise stated, orders are prepared following payment confirmation. Under normal conditions, orders created by UTM Teknşk Endüstriyel Yapışırıcı Sistemleri are delivered to the cargo carrier within a maximum of 2 business days.

Preparation times may vary due to weekends, public holidays, campaign periods, stock intensity, products requiring special supply, or operational reasons. In such cases, the customer will be informed as soon as possible.

The handover of the order to the cargo carrier does not mean that the product will be delivered to the customer on the same day. Delivery time may vary depending on the selected cargo company, delivery region, weather conditions, public holidays, and external factors related to transportation operations.

Delivery Conditions and Customer Responsibility

Orders are shipped to the delivery address provided by the customer during the order process. The customer is responsible for delays, returns, or additional shipping costs arising from incomplete, incorrect, or outdated address information.

At the time of delivery, it is recommended that the package be checked by the customer, their authorized representative, or a person available at the address to receive it. If the package shows signs of crushing, tearing, moisture, opening, or similar damage, it is important to prepare an official report together with the cargo officer.

For shipments accepted without such a report, the evaluation of transportation-related damage claims may be limited. For this reason, the customer should carry out the necessary checks at the time of delivery and notify the company without delay in case of any suspicious situation.

Delay, Force Majeure, and Additional Information

Delays may occur in the delivery process due to public holidays, extraordinary weather conditions, transportation disruptions, natural disasters, technical system failures, supply chain problems, high workload, or similar force majeure events. In such cases, the company will monitor the shipment process within reasonable limits and provide information to the customer when necessary.

The company may not have direct control over all delays arising from the distribution processes of cargo companies. However, it undertakes to exercise due care in preparing the order on time and delivering it to the cargo carrier promptly.

For special delivery requests, bulk orders, corporate shipments, or different dispatch needs, customers are advised to contact the company before placing the order. This helps ensure a more suitable transportation and delivery plan according to the nature of the product.