Frequently Asked Questions
ORDERING & SHIPPING
What are the shipping costs?
Orders over 3,000 TL qualify for free shipping. For orders below this amount, shipping costs are automatically calculated on the checkout page based on your delivery address.
When will my order be delivered?
Once your order is confirmed, it is dispatched within 2 business days. Delivery time varies between 1-4 business days depending on your location. Your tracking number will be sent to you via SMS and email.
What happens after I place an order?
After your order is confirmed, it is prepared at our warehouse and handed over to our contracted cargo company. Once shipped, your tracking number will be sent to you. You can also track your order status in real time from your My Account page.
Can I get an invoice for my order?
Yes, e-invoices are issued for all orders. Your invoice will be sent to your email address after your order is shipped. For corporate invoices, please make sure to fill in your company details completely during checkout.
PAYMENT & RETURNS
What payment methods are available?
You can pay by credit card, debit card, or bank transfer. Installment options are available for credit card payments. You can view the available installment plans on the checkout page.
Can I pay by bank transfer?
Yes, you can pay by bank transfer (EFT/wire). Our bank account details will be provided after you place your order. Orders paid by bank transfer are processed once the payment is received in our account.
What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect product, please contact us within 7 days of delivery. Simply take a photo of the product and send it to our support team, and we will initiate a replacement or refund as soon as possible.
Can I cancel or modify my order?
You can cancel or modify orders that have not yet been shipped. Please reach out to us through your My Account page or our customer service. Orders that have already been shipped cannot be cancelled.
What is your return and exchange policy?
You may return products within 14 days of delivery, provided they are unused and in their original packaging. You can submit return requests through your My Account page or by contacting our customer service. Return shipping costs are covered by us.
