Cancellation and Refund Policy
This Cancellation and Refund Policy applies to orders placed through the Utm Teknik website. This policy is administered by UTM Teknşk Endüstriyel Yapışırıcı Sistemleri and is based on customer satisfaction, commercial transparency, and compliance with applicable legislation.
Every customer making a purchase is deemed to have read, understood, and accepted this policy before completing their order. Cancellation, return, and refund processes are evaluated according to the nature of the product, delivery status, condition of use, and relevant legal provisions.
Order Cancellation Terms
The customer may request cancellation of the order before it has been shipped. Cancellation requests must be communicated to the company as soon as possible, either in writing or verbally through the available communication channels.
Orders that have entered the preparation process, been included in production planning, specially procured, or moved to the shipping stage may not always be eligible for cancellation. In such cases, the customer will be informed separately about the process.
If an order has already been delivered to the cargo carrier, direct cancellation cannot be processed. In this case, the return procedure will apply after the product has been delivered. In order for the cancellation to be accepted, the product must be unused, undamaged, and in a condition suitable for resale.
Return Conditions and Application Principles
Return requests for delivered products are evaluated in accordance with the nature of the product and the applicable distance sales regulations. In order to initiate the return process, the product must be sent back complete with its original packaging, all accompanying accessories if any, shipping documents, and invoice.
Returns may not be accepted for products that have been used, applied, unsealed, damaged, rendered unsuitable for resale, damaged due to customer fault, or that are not suitable for resale due to hygiene, safety, or industrial use requirements arising from their technical nature.
For industrial adhesives, consumables, technical chemicals, and products specially supplied for a particular application, return acceptance may vary depending on whether the product has been opened, the storage conditions, batch/lot safety, and resale suitability. The company reserves the right to carry out any necessary examination in terms of product safety and commercial suitability.
In the event of incorrect product shipment, damage occurring during transportation, delivery of a defective product, or a clear discrepancy between the order content and the delivered product, the customer must notify the company without delay. Following the required review, a replacement, refund, or another appropriate solution may be provided.
Important Points to Consider During the Return Process
It is recommended that the customer contact the company before sending the return shipment. For products sent without prior approval, the processing time may be extended. The customer is responsible for packaging the product appropriately to prevent any damage during transportation.
For packages delivered with visible damage, it is important to prepare an official damage report in the presence of the cargo officer. In transportation damage cases accepted without such a report and notified later, the evaluation process may be limited. Where deemed necessary, the company may request photographs, videos, lot numbers, or additional explanations.
For technical products, an inspection may be conducted in order to distinguish user error from production- or shipping-related issues. As a result of the inspection, the return request may be accepted, rejected, or the customer may be offered a replacement or service guidance.
Refund, Contact, and Legal Framework
For products approved for return, the refund will be processed within a reasonable period, taking the payment method into account. The company is not directly responsible for technical delays arising from the bank, payment institution, or card provider.
Return shipping costs may vary depending on the source of the issue. In cases caused by the company such as wrong product shipment, defective product, or incomplete delivery, the cost may be covered by the company. In cases of withdrawal or cancellation initiated by the customer, the shipping cost may belong to the customer.
The company reserves the right to examine in detail any requests suspected of abuse, considered contrary to commercial practice, or posing a risk to product safety. Where necessary, additional documents and explanations may be requested.
This policy shall apply without prejudice to the provisions of the applicable legislation. In cases where legally required, the consumer’s statutory rights shall also remain valid. The current version of the policy published on the website shall prevail, and the company reserves the right to make changes to this text where necessary.
Website Name: Utm Teknik
Company Name: UTM Teknşk Endüstriyel Yapışırıcı Sistemleri
Address: Alaaddinbey Neighborhood, 619th Street, No:2/A-B, Nilüfer/Bursa, Türkiye
Phone: +(90) 224 53 19
