Distance Service Agreement
This Distance Service Agreement has been prepared to regulate the rights and obligations of the parties regarding the sale and performance of services offered electronically through the Utm Teknik website.
This agreement enters into force electronically upon approval between UTM Teknşk Endüstriyel Yapışırıcı Sistemleri, whose details are provided below, and the customer requesting services through the website.
Before submitting a service request and completing the payment process through the website, the customer declares that they have read, understood, and accepted all terms of this agreement.
Seller / Service Provider: UTM Teknşk Endüstriyel Yapışırıcı Sistemleri
Website Name: Utm Teknik
Address: Alaaddinbey Neighborhood, 619th Street, No:2/A-B, Nilüfer/Bursa, Türkiye
Phone: +(90) 224 53 19
Subject of the Agreement and Scope of the Service
The subject of this agreement is the provision of the service ordered or requested by the customer electronically, together with the terms relating to price, payment, performance, cancellation, withdrawal, and other conditions of use.
The service provided may include one or more of the following: technical consultancy, product information, application support, field planning, quotation services, technical guidance, corporate communication, or other professional services described on the website.
The scope, duration, method of delivery, whether the support is online or physical, pricing details, and additional terms of the service shall be based on the information stated on the order screen, quotation form, preliminary information text, or other explanations separately provided to the customer.
The customer is obliged to provide the necessary information and documents completely and on time depending on the nature of the service. The provider cannot be held responsible if the service is delayed, limited, or altered due to incomplete, inaccurate, or late information provided by the customer.
The provider agrees to deliver the service announced on the website or separately agreed with the customer in compliance with the principles of good faith and applicable legislation. Third-party infrastructure, communication tools, or logistical support elements may be used where required by the technical nature of the service.
Order Preparation and Shipping Time
Unless otherwise stated, orders placed with UTM Teknşk Endüstriyel Yapışırıcı Sistemleri are prepared and delivered to the cargo carrier within a maximum of 2 business days following payment confirmation. In the event of delays caused by public holidays, weekends, stock availability, special production requirements, or force majeure, the customer shall be informed as soon as reasonably possible
Pricing, Performance, Withdrawal, and Cancellation Terms
The service fee is determined based on the amount stated on the website on the date the order is placed or on the basis of a custom quotation provided specifically to the customer. Taxes, additional service fees, and possible extra costs shall also be shown during the payment stage.
Payment may be made in advance through one of the methods offered in the system or, where specified, in the form of partial or advance payment. The service may not begin until payment is completed.
The performance of the service begins after order confirmation and payment verification. Depending on the nature of the service, the performance period may be instant, scheduled, project-based, gradual, or tied to a specific calendar.
As a general rule, in distance service agreements, the consumer has the right to withdraw within fourteen days without giving any reason and without paying any penalty. In service agreements, this period starts from the date the agreement is concluded.
However, if the performance of the service has started before the withdrawal period expires with the consumer’s explicit approval, the scope of the right of withdrawal may change in accordance with the applicable legal exceptions and the customer’s approval. Therefore, when the customer approves the early commencement of the service, they are deemed to have been informed about the relevant consequences.
The customer may submit a withdrawal or cancellation request in writing or through a durable data medium. The website, e-mail, text message, or similar communication channels may be used for this purpose.
If the cancellation or withdrawal request is found appropriate, any refundable amount shall be returned to the customer through the appropriate payment method within the legal and technical time limits. Delays arising from banks or payment institutions are not under the direct responsibility of the provider.
Rights and Obligations of the Parties
The customer accepts that all information provided during the service request is accurate, current, and belongs to them. The customer is responsible for any consequences arising from the submission of incorrect information.
The provider reserves the right to postpone or reschedule the service temporarily in cases of force majeure, technical infrastructure interruptions, third-party service provider issues, legal obstacles, or deficiencies caused by the customer.
Technical information, quotations, documents, visuals, descriptions, and other content shared within the scope of the service shall be used solely for the purpose of fulfilling the service unless otherwise expressly stated. The parties shall exercise due care in protecting information that constitutes a trade secret.
In disputes arising from this agreement, the relevant consumer legislation provisions shall apply. In mandatory cases, the rights to apply to consumer arbitration committees, consumer courts, and competent official authorities are reserved.
By giving approval through the website, the customer is deemed to have accepted all terms of this agreement. The current version of the agreement published on the website shall be valid, and the provider may make changes where necessary in accordance with applicable legislation.
